Effective Date: June 24th 2024
Thank you for using Ihelp247. This Refund Policy outlines the terms under which refunds are provided for purchases made through our platform.
1. Refund Eligibility
a. Time Frame: Refunds are eligible within 24 hours from the time of purchase. After this period, no refunds will be provided.
b. Reason for Refund: Refunds will only be issued if requested within the 24-hour window and for the following reasons:
- Unauthorized transactions.
- Technical issues preventing access to paid features.
- Dissatisfaction with the service, subject to our discretion.
2. How to Request a Refund
To request a refund, please contact our customer support team at Support@ihelp247.online within 24 hours of your purchase. Please provide the following details:
- Your name and email address associated with your account.
- Date and details of the purchase.
- Reason for requesting a refund.
3. Refund Process
a. Verification: We may ask for additional information to verify your identity and the validity of the refund request.
b. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow up to [number of days] for the refund to reflect in your account.
4. Non-Refundable Items
a. Subscription Renewals: Renewals of subscription plans are not eligible for refunds once the initial 24-hour period has passed.
b. Digital Products: Any digital products or credits purchased through our platform are non-refundable.
5. Contact Us
If you have any questions or concerns about this Refund Policy or your eligibility for a refund, please contact us at Support@ihelp247.online.
By using our services and making purchases through our platform, you agree to the terms of this Refund Policy.